Refund Policy

A legal disclaimer

At East Coast Handyman, we stand behind the quality of our work and your satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

1. Service Satisfaction Guarantee

We strive to complete all jobs to a high professional standard. If you are not satisfied with the quality of workmanship:

• Please notify us within 7 days of service completion.

• We will make reasonable efforts to correct the issue at no additional charge.

If a resolution cannot be reached through follow-up service, a partial or full refund may be considered on a case-by-case basis.

2. Deposits

Some larger jobs may require a deposit to secure scheduling and cover up-front material or labor costs.

• Deposits are non-refundable once work has commenced or materials have been ordered.

• If you cancel before any work begins, we may issue a partial refund depending on whether costs have already been incurred.

3. Cancellations & Missed Appointments

We require at least 24 hours’ notice to cancel or reschedule an appointment.

• If you cancel with less than 24 hours’ notice, we reserve the right to charge a cancellation fee.

• If a deposit was paid for the booking, it may be non-refundable in the event of short-notice cancellation.

4. No Refunds for:

• Change of mind after service has been completed

• Damage caused by third parties or clients after the work is done

• Work that was completed correctly and signed off by the client

• Work done in unsafe, non-disclosed, or non-compliant environments

5. Requesting a Refund

To request a refund or correction:

Please contact us by phone or email within 7 days of the service date with:

• Your full name and address

• Date of service

• Description of the issue

• Photo evidence (if applicable)

We’ll review your request and respond within 5 business days.

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