Your Home Repair Experts

📞 Contact & Communication

We make the process of hiring a contractor simple and clear from day one.
Most of our communication happens in writing — via email, text, or secure web forms — so nothing gets lost or misinterpreted.

Clear communication = better results.

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📍 Site Visits

We conduct detailed site visits to gather the info we need to price your project accurately. For more complex jobs, multiple visits may be needed to take photos, measurements, and assess the space thoroughly.

We often bill for this time hourly — but it ensures fewer surprises and a more efficient project overall.

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🧾 Proposals

After the site visit, we’ll send a detailed written proposal outlining:

• Scope of work

• Recommended repairs & materials

• Cost breakdown

• How we handle change orders & communication

• Our terms & expectations

This proposal serves as your contract — clear, honest, and easy to understand.

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📅 Scheduling

We’ll work with you to schedule your project around your needs.
Please let us know ahead of time if you have:

• Pets on-site

• Kids or individuals needing safe access

• Night work requirements

• Any other special circumstances

We aim to arrive on schedule, and if anything changes, we’ll always notify you with a courtesy call.

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👷 During the Work

Our team is professional, punctual, and respectful of your space.

• We typically work weekdays, during daylight hours

• We keep noise and mess to a minimum

• We operate independently, but communicate quickly if any issues come up

• We can help move personal items or vehicles, if needed

You can relax knowing your project is in capable hands.

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💳 Billing & Payments

We bill hourly for labor, so if we finish early — you save money.
If we expect to go over, we’ll let you know ahead of time.

• No markup on materials — you get our contractor pricing

• No discounts for customer-supplied materials

• We accept:
  ✔️ E-transfer
  ✔️ Cash
  ✔️ Cheque
  ✔️ Credit card (3% surcharge)

 

🔁 Change Orders

Despite our best efforts, some things can only be discovered once work begins.

A Change Order may happen when:

• Unforeseen issues are uncovered

• You request additional work or design changes

• Something couldn’t have been reasonably estimated in advance

If we miss something due to our own error — you won’t be charged for it.
Otherwise, change orders are billed separately on a Time & Materials basis.

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🔐 Your Client Portal

Stay fully in the loop with your own private Client Portal — available 24/7.

Inside your portal, you can access:

• Invoices & payments

• Project photos & updates

• Proposals & documents

• Warranty info and more

All your project details, in one convenient place.

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🔍 Final Walkthrough

Once your project is complete, we’ll do a final walkthrough with you (also known as a punch list) — especially for larger jobs.

This ensures that everything is up to your expectations — and ours.
For smaller jobs, this may not be needed, but we still double-check every detail.

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💡 Our Standards

We take pride in high-quality workmanship and clear, honest service.

You can expect:

• Deep knowledge of materials & construction methods

• Strong attention to detail

• Transparent pricing & clear timelines

• Full compliance with current building codes

We don’t cut corners — and it shows.

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✔️ Ready to Get Started?

Let’s make your project easy, clear, and professionally managed from day one.
[Contact us now] to take the first step.

Call or Text 902-817-3037

Email: info@eastcoasthandyman.com